Policies / Useful Information
Check-in time – our normal check-in time is 1pm.
Please let us know beforehand should you require an early check-in.
Your unit may be available from 10am. If there is a unit which has
not been occupied from the previous night, you may have access from
7.30am.
Check-out time – our normal check-out time is 10am.
Please let us know if you require a late check-out. You are most welcome
to stay in your unit until approximately noon. However, our last courtesy
shuttle to the Airport is at 10am. We may have to arrange a taxi for
you should you require transport after 10am.
Reservations – reservations can be made via email, phone
or fax. We would normally require credit card details or a deposit
to have the booking secured. Your credit card will not be charged until
your arrival. You may wish to pay by other methods.
Payment – you can pay by cash, EFTPOS or any major credit
cards (Visa, Master, Amex, Diners Club). Cheques are usually not acceptable
unless for deposits.
Cancellation policy – cancellation of a booking must be
received at least 48 hours before arrival date. If you cancel or do
not “show” after this time, your credit card may be debited one day’s
room rate.
Group booking – group bookings are welcomed. You can secure
your group reservation by providing credit card details either through
email, phone or fax.
Non-smoking - all of our units are smokefree.
No Pets – sorry, no pets allowed in the units.
Store room – we have store rooms available for guests wishing
to store their baggage or backpacks while they go about exploring Auckland
and/or other parts of New Zealand.
Breakfast – we have continental breakfast or cooked breakfast
available for those feeling hungry in the morning. Bacon, eggs… yum…
Tea & coffee – complimentary tea & coffee comes
with the units.
Guest laundry – guest laundry & dryer facilities are
available on site. |
